Support

What to include

We can help fastest when your message says:

• Your name, and the business you use Platy OS with.
• Whether you are the owner or a crew member.
• Where it happened: the web app or the iPhone app, and which screen.
• What you did, what you expected, and what happened instead.
• A screenshot, if you can take one.

Owners can also report a problem from inside the iPhone app: More, then Settings, then Report a problem. You can attach a screenshot there.

Please do not send passwords or full card numbers by email. We will never ask for them.

For crew members

How do I get an account?

Accounts are created by the business you work for, not in the app. Your employer invites you from their Platy OS account, and the invitation lets you choose a password. If you have not received one, ask your employer to invite you.

I forgot my password

On the app’s sign-in screen, tap Forgot password? and enter your email. We will send a link to set a new one.

What does location recording do?

If you turn it on, the app records when you arrive at and leave the job sites on your schedule for the day, so time on site is accurate without anyone typing it in. It does not keep a trail of where you went. You can pause it at any time: Me, then Location recording, then Pause recording. The full details are in the privacy policy.

I have no signal

Keep working. The app saves clock punches, stop updates, notes, photos and receipts on your phone and sends them by itself once you have a signal again. Open the app when you are back in coverage to help it along.

Deleting your account

You can delete your login from inside the iPhone app:

• Crew members: Me, then This account, then Ask to remove my access.
• Owners: More, then Settings, then Delete my account.

The app shows what will be removed and what will be kept before you confirm. Work already done for the business, such as visits, hours, invoices and payments, stays with the business because it is the business’s record. The privacy policy lists exactly what is removed and what is kept, and why.

You can also ask us to delete your account or your data by writing to hello@getplaty.com from the email address on the account.

Policies

• Privacy Policy
• Terms of Service
• Accessibility Statement