Terms of Service

1. The agreement

These terms are an agreement between Platy OS, a registered assumed name (DBA) of a Texas limited liability company, and the business that signs up to use it. By creating an account or using the service, you agree to them on behalf of your business. If you do not agree, do not use the service. The operating company’s full legal name and registered address are available on request at hello@getplaty.com, and will be named in any notice, invoice or legal process between us. These terms include an agreement to resolve disputes by arbitration instead of in court: see Section 18 before you use the service.

2. The service

Platy OS is software for running a landscaping company: quoting, scheduling, dispatch, a crew app, invoicing, card payments, customer texting, a client hub, bookkeeping, and a connector for the AI assistant you choose to use. What the product does is described on getplaty.com, and that description, not any salesperson’s promise, is what you are buying. The product is young and improves continuously, which means features will be added and occasionally changed.

3. AI-drafted quotes

Platy OS does not provide or run AI. You bring your own assistant, on your own account with its provider, as the privacy policy describes. Platy OS can let that assistant draft a priced quote from a description of a job, built from your material costs and your crew’s own speed. That draft saves into Platy OS as a draft only. Nothing goes to your customer and no price is final until you open it, read it and send it yourself. A drafted price is a proposal for your review, not a quote we are making on your behalf: you are responsible for checking a price before you send it, and we are not liable for a price your business reviews, approves and sends.

4. Accounts and eligibility

The service is for businesses, and you must be at least 18 and able to bind your business to use it. Platy OS is intended for businesses located in the United States, and the service is offered on that basis. You are responsible for the people you invite into your account: keep logins private, remove people who leave, and tell us promptly if you believe an account has been compromised. What happens under your account’s logins is your responsibility.

5. Fees

Platy OS costs $297 per month, per company, with unlimited users and no per-seat pricing. It is month to month: no contract, no setup fee, cancel anytime, and when you cancel you are not billed again after the current month. If the price ever changes, existing customers get clear notice before it affects them.

New accounts start with a 14-day free trial. We take your card at signup so the account is ready to go the moment the trial ends, but nothing is charged during the trial itself. On day 15, the trial converts automatically into a paid subscription and your card is charged $297, recurring every month from then until you cancel. You will see the days left on your trial inside the product as the date gets close. To cancel, email us at hello@getplaty.com and we cancel it. There is no retention call to sit through, no form to complete, and we do not ask you to explain why.

Card processing fees are separate and they are Stripe’s, not ours. Because charges go directly into your own Stripe account, Stripe’s processing fees come out on Stripe’s side under your agreement with Stripe. We do not take a cut of your payments. Platy OS is not a party to payments between you and your customers, and we are not a payment processor, a money transmitter or the merchant of record for any of it. Your customers’ money moves from their card straight into your own Stripe account under your own agreement with Stripe, and it never passes through us or rests with us at any point.

6. Your data is yours

Everything your business puts into Platy OS, your clients, properties, quotes, jobs, invoices, messages and books, belongs to your business. We claim no ownership of it. You can export it at any time, and if you leave, you can take it with you. We use it only to provide the service, as the privacy policy describes. You give us the limited permission needed to store and process it for you, and nothing more. If we share anything with you outside the product itself, such as unreleased plans or the details of how we secure the service, you will keep that confidential and use it only to run your business on Platy OS.

7. Acceptable use

Use the service to run your business, lawfully. Do not use it to break the law, to harass anyone, to send spam, to store data you have no right to hold, to probe or overload our systems, or to resell access. Do not try to breach another customer’s data. We can suspend an account that is doing harm, and we will tell you why if we suspend yours.

8. Texting your customers: consent is on you, and you are the registered sender

Platy OS lets you text your own customers, and the law puts real duties on the sender of those texts, not on us. You are responsible for having consent to text the people you text, for honoring anyone who asks you to stop, and for complying with the laws that apply to business messaging, including the Telephone Consumer Protection Act (TCPA). The product handles opt-outs automatically: when someone replies STOP, the system stops texting them. Do not work around that.

Business texting in the United States runs through a carrier framework called A2P 10DLC. To send text messages, your business registers its own brand and its own messaging campaign with the carriers, under your business’s own name, not ours. That means you, not Platy OS, are the registered sender of record the carriers hold responsible for the messages that go out under your account. If your messages draw complaints, break a consent rule, or otherwise misbehave, carriers can suspend your phone number or delist your brand, separately from and in addition to whatever a court or regulator does. TCPA claims are typically priced per message, commonly in the range of $500 to $1,500 per message. If carriers or regulators act against messaging sent from your account, including a suspended number, a delisted brand, or a claim for statutory damages, that responsibility is yours, and Section 13 makes it part of what you indemnify us for.

9. Third-party services

Parts of the product run on services we do not control: Stripe for payments, Plaid for bank connections, the providers that carry texts and email, and the other services named in the privacy policy. Your use of Stripe and Plaid is also governed by your own agreements with them, since those accounts and connections are yours. The same is true of any AI assistant you connect: it runs on your own account, under your own agreement with its provider, and we are not responsible for that provider’s service or for how it handles what it reads. If a third-party service fails or changes, we will work around it as best we can, but we are not liable for their failures.

10. Availability and support

We work to keep the service up and we take an outage seriously, but we do not promise a specific uptime percentage, and you should not sign anything that assumes one. Planned maintenance happens outside working hours where possible. Support is a real person, reached through the hello@getplaty.com, and early customers deal directly with the people who build the product.

11. No warranty

The service is provided as is. We do not warrant that it will be uninterrupted or error free, and we disclaim implied warranties, including merchantability and fitness for a particular purpose, to the extent the law allows. What we do promise is plainer: we will tell you the truth about what the product does and does not do.

12. Limit on liability

To the extent the law allows, neither side is liable to the other for indirect, incidental or consequential damages, including lost profits. Our total liability for claims arising out of the service is capped at the amount your business paid us in the twelve months before the claim. This cap does not apply to either side’s indemnification obligations under Sections 13 and 14, to a breach of the confidentiality described in Section 6, or to willful misconduct. Nothing here limits liability that the law does not allow to be limited.

13. Indemnity you give us

If a third party, including a regulator or a phone carrier, brings a claim, fine or enforcement action against us because of how your business used the service, including texting without consent, texting after being told to stop, causing your A2P 10DLC brand or campaign to be suspended or delisted, storing data you had no right to hold, or otherwise breaking these terms, you agree to cover our costs, damages and reasonable legal fees from that claim.

14. Indemnity we give you

If a third party brings a claim against you alleging that Platy OS itself, as we built and delivered it, infringes their US patent, copyright or trademark, we will cover the resulting damages and reasonable legal fees, provided you tell us promptly and let us control the defense. This does not cover a claim arising from your own data, your customization or misuse of the service, combining the service with something else, or continuing to use it after we told you to stop because of a claim.

15. Ending the agreement

You can cancel at any time and your service runs through the end of the paid month. We can terminate an account for breach of these terms, with notice and a chance to fix it where that is reasonable. After you cancel, we keep your data until you ask us to delete it, so you can come back or export it at any time, and we will help you do it. When you ask, we delete what we hold, except what the law requires us to keep.

16. Changes to these terms

If we change these terms, we will change the date at the top, and for changes that matter we will tell you directly before they take effect. Continuing to use the service after that notice means you accept the change. We will not change the deal quietly.

17. Governing law and where disputes are heard

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Outside of the arbitration described in Section 18, exclusive jurisdiction and venue for any dispute lie in the state and federal courts located in Texas, and each side consents to that jurisdiction and waives any objection to venue there. If a court finds part of these terms unenforceable, the rest still stands.

18. Resolving disputes: arbitration

If a disagreement between us cannot be worked out directly, it goes to binding, individual arbitration instead of court, decided by one arbitrator under the consumer or commercial arbitration rules of the American Arbitration Association (AAA) or JAMS, whichever the party who did not start the case picks. The arbitration is seated in the Texas venue named in Section 17. The arbitrator’s decision is final and can be entered as a judgment in any court with jurisdiction to do so.

Each side gives up the right to a jury trial and to bring or join a class action, a class arbitration, or any proceeding where someone acts on behalf of a group. A dispute must be brought as an individual claim, not combined with anyone else’s.

Two kinds of claim are carved out of arbitration and can go straight to court instead: a claim either side could bring in small claims court, and a request for an injunction to stop misuse of intellectual property or a breach of the confidentiality described in Section 6, where waiting for arbitration would let the harm happen. Everything else goes to arbitration.

19. Copyright complaints (DMCA)

If you believe something in Platy OS infringes your copyright, send a notice to hello@getplaty.com with: your contact information, a description of the copyrighted work, the material you believe infringes it and where it is, and a statement, made under penalty of perjury, that you are the owner or are authorized to act for the owner. We will act on a complete notice in good faith.

20. Electronic signatures

When you create an account, or when your customers approve a quote, pay a deposit or accept an estimate by clicking a button inside Platy OS, that click is an electronic signature, with the same legal effect as a signature on paper, under the US ESIGN Act and Texas’s parallel law. Nobody is required to sign electronically: a person can ask the business they are dealing with for a paper copy of anything presented to them this way, and can withdraw consent to sign electronically at any time by telling that business, though doing things on paper outside Platy OS will be slower. Signing electronically in Platy OS takes an ordinary device: a phone, tablet or computer with a current web browser and an email address to receive a copy, and whoever is signing is responsible for having one.

21. Contact

Questions about these terms go through the hello@getplaty.com. We answer.